FAQ

Last updated: September 18, 2026

How long should I allow for shipping?

Allow 1–2 business days for order preparation after payment authorization, followed by an estimated 4–6 business days of carrier transit.

Can I request a return or exchange?

Yes, eligible defective and non-defective products can be returned and exchanges are considered when stock allows. Contact us within 30 days after delivery. Non-defective items must be new, unused, and in original condition.

Should I send an item back immediately?

No. Ask for approval and the confirmed return address first. Your package includes a free prepaid return label; ask for help if it is missing. No restocking fee applies.

When is a refund issued?

After approval, we process and initiate it to the original payment method within 10 days. The financial provider may need further posting time.

Where can I ask another question?

Use Contact Us for product, order, delivery, payment, or privacy support.