Refund Policy

Last updated: September 18, 2026

We review eligible requests for both defective and non-defective merchandise. Exchanges are available when the request qualifies and replacement stock permits.

Request window and condition

Begin your request within 30 days after delivery. A non-defective item returned for a preference or selection change must be new, unused, and in its original condition. Tell us about a defective, damaged, incorrect, incomplete, or materially misdescribed item too; damage does not automatically bar that type of claim. Mandatory consumer rights remain unaffected.

Arrange the return

Send your order number, checkout email, reason, and photos or video where relevant to edoqoli769@gmail.com. Wait for approval and the confirmed return address before mailing. A free prepaid return label is included in the package; if it is missing or lost, ask us to help. Use it after approval. We do not charge a restocking fee.

Exchange or refund

Exchanges depend on review and stock. For an approved refund, we process and initiate payment back to the original payment method within 10 days. Your bank, issuer, or payment provider may take additional time to post it.